Refund Policy

1. Eligibility for Refund

At Brandmate, we strive to ensure your satisfaction with our services. If you are not satisfied with your purchase, you may request a refund under the following conditions:

• The refund request is made within five (5) days of the original purchase date.
• Less than 10% of the purchased credits have been used during the eligible period.

2. Non-Refundable Situations

Refunds will not be granted if:

• The refund request is submitted more than five (5) days after purchase.
• 10% or more of the purchased credits have been used.
• The credits were provided as part of a free trial, promotion, or bonus.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your account details and purchase information. Our team will review your request and respond within 3-5 business days.

4. Refund Process

If your refund request is approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

5. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.